Medical & Billing Records
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Billing
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If you have questions regarding your ambulance bill, please contact our third-party billing company, Emergicon, at 972-602-2060 or 1-877-602-2060, or on their website.
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Medical and Billing Records Requests
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Law Enforcement & Attorney requests:
Law Enforcement & Attorney requests must be submitted through www.chartswap.com with the Krum Fire Department as the Provider.
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Non-attorney requests :
Non-attorney requests may be submitted in any of the following ways:
Please download, complete, and submit our Patient Records Request Form to request medical records.
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Fax the request (secure and direct) to 800-608-9457
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Mail the request to PO Box 180446, Dallas, TX 75218
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To email a request, we need to create a secure, encrypted email channel to receive your form. Please email records@emergicon.com with the general information that you need to request records, and you will receive a secure email from us to use for the request process. Please do not send the completed request form using this email.
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Call 972-602-2060 ext. 1611 if you need help. Se habla Español.
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