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Medical & Billing Records 


If you have questions regarding your ambulance bill, please contact our third-party billing company, Emergicon, at 972-602-2060 or 1-877-602-2060 or on their website.

Medical and Billing Records Requests

Attorney requests:

Attorney requests must be submitted through with the Krum Fire Department as the Provider. 

Non-attorney requests :

Non-attorney requests may be submitted in any of the following ways:

To request medical records, please download, complete, and submit our Patient Records Request Form.

  • Fax the request (secure and direct) to 800-608-9457

  • Mail the request to PO Box 180446, Dallas, TX  75218

  • To email a request, we need to create a secure, encrypted email channel to receive your form. Please email with general information that you need to request records, and you will receive a secure email from us to use for the request process. Please do not send the completed request form using this email.

  • Call 972-602-2060 ext. 1611 if you need help. Se habla Español.









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