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Billing

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If you have questions regarding your ambulance bill, please contact our third-party billing company, Emergicon, at 972-602-2060 or 1-877-602-2060 or on their website.

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Medical and Billing Records Requests

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Attorney requests:

Attorney requests must be submitted through www.chartswap.com with the Krum Fire Department as the Provider. 

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Non-attorney requests :

Non-attorney requests may be submitted in any of the following ways:
 

To request medical records, please download, complete, and submit our Patient Records Request Form.

• Fax the request (secure and direct) to 800-608-9457

• Mail the request to PO Box 180446, Dallas, TX  75218

• To email a request, we need to create a secure, encrypted email channel to receive your form. Please email records@emergicon.com with general information that you need to request records, and you will receive a secure email from us to use for the request process. Please do not send the completed request form using this email.

• Call 972-602-2060 ext. 1611 if you need help. Se habla Español.

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